When placing an order, please allow us up to 4 days to ship it. Please note that during sales periods, shipping may take longer than usual.

Netherlands: DHL/PostNL
Belgium: PostNL
Germany: PostNL
Luxembourg: PostNL
France: PostNL
Italy: PostNL
Spain: PostNL

We will send you an email with your Track & Trace number as soon as your shipment is handed over to the shipping provider.

Note: Products other than our phone cases may have a different shipping provider, which will be indicated on the checkout page.

Delivery Times
Delivery times as indicated below are counted from the day your package is sent. The expected delivery date is stated on the Track & Trace page which you can access with the code given on your confirmation e-mail.

- The Netherlands: 1-3 business days
- Belgium: 2-4 business days
- Germany: 2-4 business days
- Luxembourg: 2-4 business days
- France: 2-4 business days
- Italy: 3-6 business days
- Spain: 3-6 business days

Please note that during sales periods, delivery may take longer than usual.

To initiate a return, please notify us at info@finity-case.com. Please include your name, order number and reason for return.

You have the right within 14 days of receiving your order to cancel the purchase and return the product. This period begins on the day of receipt of the order.

Before initiating a return please read our Return & Refund Policy.

You may cancel your order within 24 hours of placing it. Requests for cancellation made after this 24-hour window may not be accepted.

To initiate an order cancellation, please contact us at info@finity-case.com. Make sure to provide your order number and the reason for cancellation.

Before initiating a order cancellation please read our Cancellation Policy.